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Frequently Asked Questions :  
 

Can you tell me the contact number for my service provider ?

 
 

office hours
0870 1666 777
out of hours
07836 191 191

office hours
0870 521 4000
out of hours
0870 5214 000
office hours
0800 801 080
out of hours
07973 100 345
 

What is a PUK code, and why would I need one?

PUK = Personal Unblocking Key and can be provided by your service provider (you will find the number on contact page or on your monthly bill). It is used in conjunction with your PIN number on your sim card (Personal identity number).
If you enter your pin incorrectly more than 3 times it will block your sim and ask you for a PUK. O2 allow you on the website to get your own by just putting in your mobile number.
O2 PUK codes.

What does GSM stand for?


Global System for Mobile Communications.

Will my phone work abroad?

Most pay monthly phones have access to international dialling, but check with your service provider before you go
as you may have barring in place. Here are some useful links to guide you :

Orange use your phone abroad

Going abroad with Vodafone

Using O2 whilst abroad


I want to change my service provider but need to keep my number, what do I need to do?

Contact your service provider to obtain a PAC (Port Authorisation Code) and give it to your new provider.

Do I have an answer phone and how do I use it?

Voicemail 901(O2)

Orange answer phone

Vodafone voicemail messaging

 
       

 

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